Effective Date: 1st of January, 2025.
At Naltrexone Implant Clinic RYW, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect when you use our website, contact us, or enquire about our treatments, how we use that information, and the rights you have in relation to your personal data.
We aim to collect only information that is necessary to respond to your enquiries, provide information about our services, operate our website, and communicate with you where appropriate.
1. Information We May Collectt
Depending on how you interact with us, we may collect the following information:
- Your name, preferred name or alias.
- Your email address.
- Your telephone number, if you provide it.
- Information you voluntarily provide when contacting us about treatments or requesting a consultation.
- Health or treatment-related information that you choose to provide when making an enquiry.
- Technical information associated with your visit to our website, such as your IP address, browser type and device information.
You do not necessarily need to provide your real name when making an initial enquiry. However, certain information may be required if you subsequently decide to proceed with treatment or require services from our clinic.
Please avoid providing unnecessary personal or medical information when contacting us.
2. How We Use Your Information
We may use the information you provide to:
- Respond to your enquiries and consultation requests.
- Provide information about our treatments and services.
- Communicate with you about an enquiry or treatment you have requested.
- Respond to questions or requests that you send to us.
- Improve the operation and usability of our website.
- Understand how visitors use our website through analytics and technical information.
- Send information or updates where you have requested or agreed to receive them.
We do not intentionally collect personal information for purposes unrelated to the reason for which it was provided.
3. Health Information
If you contact us about addiction treatment, detoxification, naltrexone implants, Antabuse/disulfiram implants, or related services, you may choose to provide information about your health, medical history or substance use.
Health information is considered special category personal data under the UK and EU GDPR and is treated with particular care.
We ask that you provide only information that is relevant to your enquiry. Access to information provided to us is restricted to people who need it for the relevant purpose.
4. How We Protect Your Information
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Personal information is accessible only to authorised people who need access to it for legitimate purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore avoid sending unnecessary sensitive information through ordinary email or other communication channels.
5. Sharing Your Information
We do not sell or rent your personal information.
Where necessary to operate our website or communicate with you, we may use trusted service providers, such as website hosting or email service providers. Such providers may process information on our behalf and are expected to handle it securely and confidentially.
We may also disclose information where this is required by law or where disclosure is necessary to protect our legal rights, safety, or the rights and safety of others.
We do not otherwise share your personal information with third parties for unrelated purposes.
6. WhatsApp and Other Communications
If you choose to contact us through WhatsApp, email, telephone or another communication channel, the information you provide through that service may be processed by the relevant communication provider as well as by us.
You may use a preferred name or alias when making an initial enquiry where appropriate. Please do not send unnecessary medical or other sensitive information through a messaging service.
7. Your Data Protection Rights
Depending on the circumstances and applicable data protection law, you may have rights in relation to your personal information, including the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your personal information where applicable.
- Request restriction of processing in certain circumstances.
- Object to certain types of processing.
- Withdraw consent where we are relying on consent to process your information.
If you wish to exercise any of these rights or have a question about how your information is handled, please contact us using the details below.
Email: refindyourway@gmail.com
8. Cookies and Analytics
Our website may use cookies and analytics technologies to help us understand how visitors use the website, improve website performance and improve the user experience.
Some cookies may be necessary for the website to function correctly, while other technologies may be used for analytics.
You can manage or disable cookies through your browser settings. Depending on the cookies involved, disabling them may affect certain website functions.
9. Data Retention
We do not retain personal information for longer than is reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law.
The appropriate retention period may depend on the nature of the enquiry, whether treatment is provided, and any legal or professional requirements that apply
10. International Data Transfers
Some website, email, analytics or communication service providers may process information outside the United Kingdom or European Economic Area.
Where applicable, we take appropriate steps to ensure that personal information is handled in accordance with applicable data protection requirements.
11. GDPR and Applicable Data Protection Law
We aim to comply with applicable data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU General Data Protection Regulation (EU GDPR).
We are committed to handling personal information responsibly and transparently.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or applicable legal requirements.
Any updated version will be published on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact us:
Naltrexone Implant Clinic RYW
Email: refindyourway@gmail.com
Phone: +44 20 3289 8289
